Let me tell you an example of these communication issues.
Some time ago I was in a factory in Germany, to meet with the plant manager, a production manager, the head of Technical Services and a mechanic. When I asked what kind of malfunctions their machines had, the production manager answered: “Actually, we don’t have that many malfunctions”.
You should have seen the expression on the faces of the mechanic and the guy from Technical Services! They started to argue that they often have to move heaven and earth to get the machines back to work – until the next malfunction. This was caused by the fact that they didn’t get the budget and time to make structural improvements to those machines.